Cancellation & Refund Policy

At CricketFusionPro, we aim to provide a seamless and enjoyable experience for all users. This policy explains the conditions under which contest entries may be canceled and refunds issued.

1. User-Initiated Contest Cancellations

Before the Contest Begins

• Users may cancel their contest entry prior to the contest starting through the contest details page.
• Upon cancellation, the entry fee will be refunded to the user’s CricketFusionPro account balance.

After the Contest Has Started

• Contest cancellations are not permitted once the contest has begun, as contests are based on live game events.

2. Platform-Initiated Contest Cancellations

• Insufficient Participants:

  If a contest does not meet the required number of participants, it may be canceled. In such cases, all participants will receive a refund to their CricketFusionPro account balance.

• Technical Issues:

  If any unforeseen technical issues affect the fairness of the contest, the contest may be canceled, and refunds will be processed.

• Policy Violations:

  If a contest is canceled due to violations of our guidelines, affected users may not be eligible for a refund.

3. Refund Guidelines

Eligible Refund Cases

• Cancellation of a contest by CricketFusionPro.
• User-initiated cancellation before the contest begins.
• Payment processing or billing errors.

Refund Process

• Refunds are credited to the user’s CricketFusionPro account balance for future use or withdrawal.

Non-Refundable Scenarios

• Disqualification due to policy violations.
• Results based on actual player performances.
• Requests made after the contest has started or concluded.

4. Account Balance Withdrawals

• Withdrawal Requests:

  Users can request withdrawals at any time, subject to the platform’s minimum withdrawal threshold.

• Processing Time:

  Withdrawals are typically processed within 3-5 business days, depending on the payment provider.

• Withdrawal Fees:

  Any applicable transaction fees will be displayed during the withdrawal request process.

5. How to Request a Refund or Cancel a Contest Entry

• Contact Support:

  To request a refund or cancel a contest entry, please contact our support team at [email protected] , providing the necessary details.

• Review Time:

  Our support team will review your request and respond within 24-48 hours.

6. Policy Updates

CricketFusionPro reserves the right to update this policy as needed. Users are encouraged to check this page regularly to stay informed.

7. Contact Us

For any questions related to this policy, please reach out to us at [email protected] .